In a recent survey, we found that while most leading professional services firms collect client feedback, only a small minority consistently act on what their clients are saying.
Meridian West is hosting a free breakfast roundtable to explore how organizations and individuals can respond to this challenge, becoming authentically ‘client-first’. In the workshop, we will:
1. Consider the health of relationships along a typical client journey.
2. Explore common client satisfaction challenges and the root cause of these.
3. Evaluate how client satisfaction can be increased at both the organizational and individual level.
Contact Alex Wilke, [email protected] to request a place.